LESSON Terms & Conditions

• Lessons are paid for in advance in monthly blocks of four.
  Payment secures your weekly time slot.
  Payment for the next block is due on the day of your final lesson of the current block. This reserves your regular weekly time slot.
• Please ensure to send your payments on time.
• Payment methods: bank transfer or cash.
• Your next lesson slot is not guaranteed until payment is received.

I also offer a one-off paid trial lesson at the standard lesson rate. This must be paid in advance via bank transfer. If you decide to continue after the trial, lessons then move onto the usual block-of-four payment structure to secure a regular slot.

Lessons run weekly only. I do not offer fortnightly or bi-weekly lessons, as they do not support consistent progress.

• 48 hours’ notice is required to cancel or reschedule any lesson – for any reason (including illness, holidays, school events).
• If 48 hours’ notice has been adhered to, I will try to find you a new time slot or credit you another lesson. Please note however, there is no guarantee of a re-schedule.
• Less than 48 hours’ notice?
  That session will still be charged and can’t be rescheduled.
• I’ll always try to offer a new slot if I can, but it’s not guaranteed.
• No-shows (non-attendance with no notice) will be charged in full.

This applies equally to single lessons, block bookings, packages and vouchers.

 Late Arrival: Lessons will finish at the scheduled end time regardless of late arrival. If the tutor is late, they will make up reasonable lost time where possible. 

 If you or your child is unwell (cold, flu, Covid symptoms, etc):

• Should you wish to cancel or re-schedule, our lesson will not be refunded unless I have been given 48 hours’ notice, as per my cancellations policy. The same goes for no-shows due to illness.
• We can however switch your session to Zoom at the usual time (paid-for at the usual rate). Just ensure you pre-arrange this with me in advance.
• If you do not want to switch to a Zoom lesson, please ensure you give 48 hours’ notice to avoid your lesson being charged.
• Please don’t bring visibly unwell children in person.
  I may refuse the lesson without refund if a child arrives clearly unwell.

 A one-off trial lesson is available at the standard lesson rate (no discount available). Booking a regular time slot following the trial requires full payment in advance for the next month to secure your place. 

• Gift vouchers are non-refundable in all circumstances.
• Gift vouchers must be prepaid in full at the time of booking.
• Gift vouchers are valid for 12 weeks from the purchase date, unless otherwise agreed in writing.
• All gift vouchers must be used within this timeframe. Managing and remembering expiry dates is the responsibility of the purchaser or recipient.
• After 12 weeks, the voucher is no longer valid and no refunds can be given.

Pre-paid lesson packages (including 4-lesson packages):

• All pre-paid lesson packages must be used within 12 weeks of purchase.
• Lessons cannot be held or carried beyond this period.
• Unused lessons after 12 weeks are forfeited.

• If you’re taking a break (e.g. school holidays, summer term, vacation), please let me know at least 4 weeks before your next scheduled lesson to avoid being charged. Otherwise, full charge applies.
• You can pause lessons for up to 4 weeks per year with the appropriate notice. Any longer and your slot may be released and offered to someone else.
• Please give at least 4 weeks’ notice. If not, you’ll need to pay a fee covering 4 weeks of lessons in lieu to temporarily pause your slot.

The same applies for School terms and Summer break, I will not assume your child is taking the full Summer off of lessons, since many children do continue learning with me. Please provide the full 4 weeks of notice to allow me time to fill my calendar and make up for lost earnings, otherwise 4 lessons will need to be charged for.

This helps keep things fair, protects my income and allows me time to offer your slot to someone else during your break.

• Zoom lessons are available at the same price as in-person lessons.
• If you prefer to switch to Zoom temporarily or permanently, this is fine — just let me know.
• You can switch between in-person and online lessons with notice.
• Please make sure you have:
  
  • A good internet connection
  • A quiet space
  • Guitar tuned and ready
  • Logged in on time for your session

I teach from my home guitar room in Kings Langley. There is on-street parking available.

• The full address and door number will be shared once your lesson is confirmed and payment has been received.
• Please ring the doorbell on arrival. If I don't come down straight away, don't worry, I'm likely still teaching someone else, please be patient and I'll be with you as soon as possible.
• Please arrive no earlier than your lesson time, as I teach back-to-back sessions and there is no waiting room.

 For anything urgent, including same-day changes or issues, please call or text me directly on 07709 118932.

Please do not email for urgent matters, as emails are not checked regularly.

 I don’t offer once-fortnightly lessons — they don’t support long-term progress.

Weekly sessions are required to keep learning consistent and effective.

While I always aim to keep lessons consistent, please note that on very rare occasions I may need to cancel or re-schedule due to illness, emergencies, or personal commitments such as holidays or professional obligations.

If this happens, I will always do my best to offer an alternative time that same week where possible, or ask you to double-up sessions the following week. If no suitable time can be found, the missed lesson will be carried over as a credit to be used as a later date.

Thank you for your understanding and flexibility - I'll always aim to communicate any changes as early as I can.

I understand life changes. If you ever want to stop lessons, please give at least 4 weeks’ notice. This notice must be given on or before your final payment for your final block of four lessons.

If not, you’ll need to pay a fee covering 4 weeks of lessons in lieu to close your slot.

This helps keep things fair, protects my income and allows me time to offer your slot to someone else.