LESSON Terms & Conditions

• Lessons are paid for in advance in monthly blocks of four.
  Payment secures your weekly time slot.
  Payment for the next block is due on the day of your final lesson of the current block. This reserves your regular weekly time slot.
• Please ensure to send your payments on time.
• Payment methods: bank transfer or cash.
• Your next lesson slot is not guaranteed until payment is received.

• 48 hours’ notice is required to cancel or reschedule any lesson – for any reason (including illness, holidays, school events).
• If 48 hours' notice has been adhered to, I will try to find you a new time slot or credit you another lesson. Please note however, there is no guarantee of a re-schedule.
• Less than 48 hours’ notice?
  That session will still be charged and can’t be rescheduled.
• I’ll always try to offer a new slot if I can, but it’s not guaranteed.
• No-shows (non-attendance with no notice) will be charged in full.

 If you or your child is unwell (cold, flu, Covid symptoms, etc):

• Should you wish to cancel or re-schedule, our lesson will not be refunded unless I have been given 48 hours notice, as per my cancellations policy. The same goes for no-shows due to illness.
• We can however switch your session to Zoom at the usual time (paid-for at the usual rate). Just  ensure you pre-arrange this with me in advance.
• If you do not want to switch to a Zoom, please ensure you give 48 hours notice to avoid your lesson being charged.
• Please don’t bring visibly unwell children in person.
  I may refuse the lesson without refund if a child arrives clearly unwell.

A one-off trial lesson is available at the standard lesson rate (no discount available). Booking a regular time slot following the trial requires full payment in advance for the next month to secure your place.

All gift vouchers or pre-paid lesson packages must be used within 12 months of the purchase date, unless otherwise agreed. Please ensure you use your pre-purchased lessons within this timeframe, this would be your responsibility to manage/remember rather than Charlie's.

• If you’re taking a break (e.g. school holidays, summer term, vacation), please let me know at least 4 weeks before your next scheduled lesson to avoid being charged. Otherwise, full charge applies.
• You can pause lessons for up to 4 weeks per year with the appropriate notice.  Any longer and your slot may be released and offered to someone else.
• Please give at least 4 weeks’ notice. If not, you’ll need to pay a fee covering 4 weeks of lessons in lieu to temporarily pause your slot.

This helps keep things fair, protects my income and allows me time to offer your slot to someone else during your break.

• Zoom lessons are available at the same price as in-person lessons.
• If you prefer to switch to Zoom temporarily or permanently, this is fine, just let me know.
• You can switch between in-person and online – just give a heads up.
• Make sure you have:
  A good internet connection
  A quiet space
  Guitar tuned and ready to go
  Logged in on time for your session

 I don’t offer once-fortnightly lessons – they don’t support long-term progress.

Weekly sessions are required to keep learning consistent and effective.

While I always aim to keep lessons consistent, please note that on very rare occasions I may need to cancel or re-schedule due to illness, emergencies, or personal commitments such as holidays or professional obligations.

If this happens, I will always do my best to offer an alternative time that same week where possible, or ask you to double-up sessions the following week. If no suitable time can be found, the missed lesson will be carried over as a credit to be used as a later date.

Thank you for your understanding and flexibility - I'll always aim to communicate any changes as early as I can.

I understand life changes - if you ever want to stop lessons, please give at least 4 weeks’ notice. This means notice will need to be made on or before your final payment with me for your final block of 4 lessons.

If not, you’ll need to pay a fee covering 4 weeks of lessons in lieu to close your slot.

This helps keep things fair, protects my income and allows me time to offer your slot to someone else.